Shipping policy
Free shipping across Canada
Every order ships free to any address in Canada. There is no minimum spend. We currently ship to Canada only.
Processing time
We process orders Monday to Friday, excluding holidays. Orders are prepared within 1–3 business days. During sales and the holiday season, processing can take a little longer.
Where your order ships from
Orders are shipped from our fulfilment partner's warehouse in Asia. In Canada, your parcel is delivered by Canada Post or another local courier.
Delivery time
- Canada: 7–16 business days after your order is processed.
- Rural and remote areas, including the territories, may take a few days longer.
- In rare cases, such as customs checks, severe weather or postal labour disruptions, delivery can take up to 25 business days. If your order is delayed, we'll keep you informed.
Delivery times are estimates, not guarantees.
Tracking
As soon as your order ships, we email you a tracking number so you can follow your parcel.
Customs, duties and taxes
Because your order ships from outside Canada, the Canada Border Services Agency (CBSA) may charge sales tax (GST/HST, or GST plus QST/PST depending on your province) and, for some items, customs duty when your parcel arrives. These charges are not included in our prices or in our free shipping. When they apply, they are collected by Canada Post or the courier on delivery and are paid by the customer.
Changing or cancelling an order
If you need to change your shipping address or cancel your order, email infoclarawilliam@gmail.com as soon as possible. Once an order has been processed and shipped, we can't change it. See our Refund Policy for returns.
Address errors
Please check your shipping address at checkout. We aren't responsible for parcels sent to an incorrect address entered by the customer. If a parcel comes back to us because of an incorrect address, we'll contact you to arrange delivery again.
Lost or missing parcels
If your tracking shows "delivered" but you can't find your parcel, check with neighbours and your local post office, then email us within 14 days. If a parcel is lost in transit, we'll send a replacement or give you a full refund.
Contact
Questions about your delivery? Email infoclarawilliam@gmail.com. Our customer service hours (Eastern Time) are Monday to Friday, 9 a.m. to 6 p.m.; Saturday, 10 a.m. to 5 p.m.; and Sunday, 11 a.m. to 4 p.m.